This is a journal of what is happening in my life, things I want to do, places I want to visit or have just visited, new and old experiences/adventures, people I have met and who have made a difference in my life, thoughts, ideas and dreams.
My struggles, disappointments, failures and successes. This is my world, my life and you're welcome to share it.




Saturday, August 27, 2016

A really bad customer service

About a month ago, my son and I went to the Fido store at Kingsway mall. We were going to upgrade our phones. The Asian girl who was there had attitude to start with. I wanted to upgrade to Samsung S7. I had talked to Fido CSR over the phone and was told it was $400.00 but I had to get a different plan. I have almost $200.00 in Fido dollars. Before going there I checked online and it is $400. When we got to the store, we saw it was $700 so I asked why the difference. This Asian girl told me that maybe I did not understand what Fido told me over the phone. I said I  checked online and it is the same price. Then she told me that I should call customer service. I was then wondering why she would not check it herself. She then told me that I should just get S6. And that S7 is a very expensive phone. I told her I want the upgrade to S7 and why would I pay more if it is advertised at $400. My son noticed I was getting exasperated and that we should just go. But just as we were leaving, this ignorant girl told me that my son and I should decide who should talk to Fido so that we could be understood. I was so upset that before leaving I noticed she had this very long pointed fake nails. I wanted to say ...oh by the way your claws match your personality to a T. But I just did not want to go down her level. Of course, I complained to Fido and I have made sure I have told everyone not to go to that particular store.




1 comment:

  1. It's so great to see you blogging again.
    I'm glad you posted this and complained as well.
    You should write to the store manager of that particular store.

    ReplyDelete