About a month ago, my son and I went to the Fido store at Kingsway mall. We were going to upgrade our phones. The Asian girl who was there had attitude to start with. I wanted to upgrade to Samsung S7. I had talked to Fido CSR over the phone and was told it was $400.00 but I had to get a different plan. I have almost $200.00 in Fido dollars. Before going there I checked online and it is $400. When we got to the store, we saw it was $700 so I asked why the difference. This Asian girl told me that maybe I did not understand what Fido told me over the phone. I said I checked online and it is the same price. Then she told me that I should call customer service. I was then wondering why she would not check it herself. She then told me that I should just get S6. And that S7 is a very expensive phone. I told her I want the upgrade to S7 and why would I pay more if it is advertised at $400. My son noticed I was getting exasperated and that we should just go. But just as we were leaving, this ignorant girl told me that my son and I should decide who should talk to Fido so that we could be understood. I was so upset that before leaving I noticed she had this very long pointed fake nails. I wanted to say ...oh by the way your claws match your personality to a T. But I just did not want to go down her level. Of course, I complained to Fido and I have made sure I have told everyone not to go to that particular store.
It's so great to see you blogging again.
ReplyDeleteI'm glad you posted this and complained as well.
You should write to the store manager of that particular store.